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Terms & Conditions

About Us

This web site is owned and operated by Fantronix Limited who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please do so using the form on the contact us page or by using the details below.

Our Contact details:
Fantronix Limited
Unit E, 99 Boston Road
Beaumont Leys
LE4 1AW, England

Phone: +44 (0) 845 521 3922
Fax: +44 (0) 0116 235 6803
Email: [email protected]

VAT number: GB729 6775 78
Company number: 3728160

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Pay now' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from Europe or anywhere else, place your order and your card company will convert the transaction to your own currency.

We accept Visa and Master Card. We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping basket, contact us and we will be happy to help.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

Please see our delivery section for more details on our postage services.

Delivery Schedule

We will normally send your order to you in 1 business day.

Upon receipt of your order, you must inform us within two working days if and items are lost or have been damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

For orders that we send by national & international parcel carriers, you agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

For orders that we send by Royal Mail you agree to wait 10 working days after placing your order before making a non delivery claim. This is to allow sufficent time for wayward posted items to be redirected back to us.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Credit Card Security

When the order is placed on our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.


We guarantee your satisfaction. 

Our product is guaranteed for a period of 12 months from the date of purchase or hire purchase against mechanical and electrical defects. It is particularly important that the purchaser should carefully read the instructions provided in with the product(s) purchased, in order to gain maximum use and reliability.

The guarantee is only valid if this unit is used solely in accordance with the instructions and provided that it is not connected to an unsuitable electricity supply or dismantled or interfered with in any way damaged through misuse. Under this guarantee the company undertakes to repair or replace free of charge any parts found to be defective and is limited to the repair or replacement of goods only.

Nothing in this guarantee or the instructions relating to the product excludes, restricts or otherwise affects your statutory rights.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 (0) 844 225 0305, or fax us on +44 (0) 116 235 6803 or write to us at Fantronix Limited, Unit E, 99 Boston Road, Beaumont Leys, Leicester, Leicestershire, LE4 1AW, England.

Privacy Policy

Fantronix Limited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
f. Please also note that Fantronix Limited do not store and Credit Card Details.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us via email or telephone, and quoting the order number supplied to you at the time of purchase. Your refund will be paid within 30 days. Certain goods are exempt from this cooling off period, for example a ventilation item which has been taken out of its packaging in which it was delivered, and used. Special order or bespoke items ordered are also exempt from this cooling off period.

You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in a saleable condition. Should goods be returned with no fault but in a used condition, no refund will be granted. We can arrange for the goods to be returned to the customer upon receipt of a redelivery charge. Please insure that packing boxes are also in a saleable condition, a restocking charge will be applied to goods returned that have damaged packaging.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.