Postage Compensation

If your item has been tested faulty, we can offer you contribution towards your return postage costs:

• 0 - 1 Kg up to £3.50
• 1.1 - 2 Kg up to £4.50
• 2.1 - 4 Kg up to £8.00
• 4.1 - 10Kg up to £12.00

• An original postage receipt (this is an accounting requirement)
• A full name to address the compensation cheque to.
• A return address.

For Returns 0 - 1Kg

Please take your return to the nearest Post Office and ask for your item to be sent 'Royal Mail First Class Packet'. Please note that this service includes insurance up to £46.00.

Please ensure that you:

• Ask for this service.
• Request a receipt to send back to us.
• Request a proof of postage.
• Please ensure you include your original Invoice.

For Returns 1.1 - 2Kg

Please take your return to the nearest Post Office and ask for your item to be sent 'Parcelforce Standard Parcel'. Please note that this service includes insurance up to £46.00.

Please ensure that you:

• Ask for this service.
• Request a receipt to send back to us.
• Request a proof of postage.
• Please ensure you include your original Invoice.

For Returns 2.1 - 10Kg

Please take your return to the nearest Post Office and ask for your item to be sent 'Parcelforce Standard Parcel'. Please note that this service includes insurance up to £46.00.

Please ensure that you:

• Ask for this service.
• Request a receipt to send back to us.
• Request a proof of postage.
• Please ensure you include your original Invoice.

2 Year Returns Form